Knight Facilities Management, Inc. is fully committed to maintaining a world-class quality program through the use of a standard ISO 9001:2000 certified Quality Management System. The organization has allocated the resources needed to maintain ISO 9001:2000 Certification. The Quality Management System (QMS) meets the standard requirements per the ISO 9001:2000 standard and is designed around a problem solving & continual improvement model knows as “P, D, C, A”, or Plan, Do, Check, Act.
This model is integrated into the flow of each process and activity to drive continual improvement, ensuring that the necessary follow-up and feedback is filtered throughout the life-cycle of each process.
Each process of the QMS is designed to address and ensure that the eight quality management principles are built-in to our every activity. These standard principles provided focus and guidance in creating the organization’s quality management system. The eight quality management principles are as follows:
- Customer Focus
- Leadership
- Involvement of People
- Process Approach
- Systems Approach to Management
- Continual Improvement
- Factual Approach to Decision Making
- Mutually Beneficial Supplier Relationship
Our ISO 9001:2000 Certification is external evidence of our commitment to maintaining a high level of quality service for our customer and achieving our goal of continuous improvement. Quality audits are conducted at different levels of the organization to provide checks, balances, and documented trending in order to ensure compliance to contractual requirements, as well as ensuring that our internal Quality Management System standards remain ISO 9001:2000 compliant, certified, and that our methods and practices are continuously improved upon in order to meet our quality objectives as well as the needs of our customers.